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TROUBLESHOOTING FOR IPTV SERVICES
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Author Topic: TROUBLESHOOTING FOR IPTV SERVICES  (Read 1273 times)
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« on: March 12, 2019, 07:36:48 AM »

A RESTART OF YOUR ROUTER AND DEVICE SOLVES 90% OF ISSUES!

A restart of your Router and Device solves 90% of Issues!

Before proceeeding to troubleshoot any issues, please perform a restart on your equipment.

Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.

This is often the solution to a lot of problems and is essential before other troubleshooting can begin.


TROUBLESHOOTING FOR IPTV SERVICES



NO Service  or Buffering

#1 Unplug your modem for a few minutes , I mean completely unplug the modem , don't just switch it off at the plug, remove the Plug from the socket. This will clear your modem's cache

#2  Do a Speed Test and make sure your Speeds are OK.

#3  Make sure your box is connected with an Ethernet lead and Re-boot your Box if any problems still persist.

#4  Clear the cache in the IPTV APK you are using >  left click and hold down on the APK's icon and 4 options will come up > click 'App Info' > click 'Clear Cache' ……...…...…. or 'Clear Cache' and 'Clear Data' but this will mean you will need to login again with your 'Username and Password'.
I would recommend that you log out of your service every Day/Few Days and clear the cashe on your box by either using the Quick Clean APP ( the brush icon on our Himedia Boxes ) or go into Settings > Storage > Clear Cashe data and as mentioned re-boot your modem regularly as well .

#5  Go to the Live TV Section and click on the 3 Dots in the top right > Click on 'Refresh Channels. / Movies and Series > and click 'Yes'....This should be done on a Daily basis and just before any PPV or Live Events so the Channels can update .

#6 When you go to full screen your will see an HW icon on the TV Bar. When its 'White' it's set for Software decoder, if you click the icon and change the icon to 'Red' it will change the player settings to Hardware Decoder. This can sometimes stop the buffering by changing the decoder settings from one to the other or visa-versa !!

#7 Depending on what Service you have there are normally 3 or more links for each Channel ( or a back-up Channel ) so If one is not working or buffering then try anther link  

#8 Check your TV schedules to see where the program you want to watch is being shown . For many of the Sporting Events they are shown on multiple Channel options .

#9  We recommend that you log-out of your service before you switch off you device. Simple Click on the 3 Dots in the top right of the LIVE TV section and chose 'Logout" or Logout from your Profile icon on the main IPTV APK page . Make sure you have clicked 'Remember me' Box  , when you reopen your service it will Automatically refresh all the Channels

#10   If you are still having problems then Please ask for help in our THE DIGIBOX HELP AND ADVICE THREAD  in the Members Section and name the Box/Device and Service you are using  
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« Last Edit: December 14, 2019, 09:01:11 AM by sugardaddyken » Logged
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« Reply #1 on: July 09, 2019, 09:25:47 AM »

A Brief Synopsis of the above

If anyone having problems with channels buffering or epg please do these steps before reporting. Thank you,

Here are some simple steps to perform if your having trouble:

Round 1 (clearing cache)

1) Go into Android Settings on your device and find APPS

2) Select the APP you are having trouble with (ie. Smarters App/PerfectPlayer/etc)

3) Select Force Stop

4) Select Storage

5) Select Clear Cache

6) Reboot your device

7) Retest

Still Experiencing an Issue?

Round 2 (Network)

1) Unplug all devices that connect to your network

2) Unplug your Router (if applicable)

3) Unplug your Modem

4) Wait 5 minutes to allow the network to flush

5) After 5 minutes has passed plug everything back in the reverse order

6) Retest
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« Reply #2 on: July 12, 2019, 11:52:48 AM »

About 50% of our Customers having a Trial say they get an Invalid User Name or Password error.

In every case this is because they have type in the wrong Password even though they insist they have typed it in correctly   Roll Eyes

Please remember capital 'O's are round/circular  !!!!

Zero's are not round but elongated slightly .... 0   !!!!

Lower case  O's are small and round 'o'   !!!!

Lower case L's are just a straight line ... l  !!!!

Capital I's have a horizontal line at the top and bottom.... I  !!!!

Lower case I's are a small straight line with a dot above it …  i   !!!!

and the number 1  looks like a number 1    !!!!

I hope this helps some of our customers or maybe a trip to the local opticians is the order of the day
  icon_salut
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sugardaddyken
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« Reply #3 on: August 17, 2019, 03:08:46 AM »

Can any one with Buffering issues please read the the post's above .

Twice I have been out this week , 2 times more than any other IPTV Supplier ( if customers are local to us ) . The customers were complaining that their Boxes wouldn't play any IPTV or Free apps without Buffering.
One customer had his free APK's either with a White Screen or the channels wouldn't play ( I fixed his problem and Installed one of our ITPV Services on his box for him) . Another customer hadn't updated any of his APK's or players and had buffering issues on his IPTV Service and other APK's !!
A simple task of UNPLUGGING their Modem , leaving for 5 minutes and then rebooting . Then updating any APK's and clearing the cache on the on they box. This can be done by checking on our FB Page which shows which APK's have updated lately . The clearing the cache as below ....

#1 Android 5.1 Boxes > Settings  > Storage > Cached Data > and Clear

#2  Android 9 Boxes > Settings > Device Preferences >  Storage > Internal shared storage > Cached Data > and clear by clicking OK

Also I would recommend that you unplug your Modem and Box every night ,I do this every night just before I go to bed and reboot the Modem each morning when I get up ( if the Wife hasn't done it already Smiley ) .

These simple steps can save you from buffering problems ( as long as your Internet speeds are OK ) . thumbsup

Also Please remember the cost of IPTV is very low compared to Satellite and cable TV and there are times when channels go down for short periods of time . Its always best to check if a Sporting Event you want to watch is on another channel/network or have a free back-up apk option available just in case or as many of our Customers do , just Buy a Second different Service .  icon_salut

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« Reply #4 on: August 17, 2019, 04:45:55 AM »

How to stop slow loading or picture freezing on a MAG 250/254 set top box



If you’re experiencing issues with your MAG 250/254 IPTV set top box either stuttering, freezing or constantly pausing during playback, or perhaps taking a long time to load and playback content, there area number of ways to fix this.

In most cases, slow loading or freezing occurs if your internet speed is poor or your Wi-FI network may be causing lag. Here’s a few suggestions to help improve your viewing experience using a MAG set top box:

Reduce Wi-Fi Interference

It’s a well known fact that WiFi speeds are not as fast as wired ethernet connections. Wi-Fi relies on radio signals which are prone to interference and overloading due to numerous devices using the Wi-Fi network at any given time. So if your MAG set top box is using a USB Wi-Fi dongle to connect to your local Wi-Fi network, try altering the Wi-Fi channel to one that may have less radio interference. Also, check that the Wi-Fi dongle connected to the USB port on your MAG set-top box is compatible with the fastest Wi-Fi network speeds possible.

If you are unsure, you may need to purchase an upgraded USB Wi-Fi dongle that is proven to give better performance over various Wi-Fi radio channels and frequencies.

Switch to Ethernet

If you have the means, it is advisable to connect your MAG set top box directly the your internet router using a ethernet RJ45 cable. Ethernet speeds are much faster and more reliable than Wi-Fi signals and in most cases, you will see a dramatic improvement in loading speed and picture quality on your MAG 250/254. If your internet connection speed is quick, a direct ethernet connection should virtually eliminate buffering or freezing altogether.

To use an ethernet cable, simply attach an RJ45 cable at one end to the rear ethernet port on your MAG set top box and the other end to a spare ethernet port at the back of your internet router.

Then with your MAG 250 box and television set switched on, using your MAG remote control and from the “Home” screen, carry out the following:

press the left arrow button on your remote, scroll to “Settings” and press “OK”
then press the down arrow button on your remote, highlight “Network” and press “OK”
on the next screen select “Wired (Ethernet)” and then press “OK”
the finally, select “Auto (DHCP)” and press “OK”
You may need to restart your MAG box for the changes to fully take effect.

Once restarted, try watching a channel that previously had slow loading or freezing issues. You should see a notable improvement.

Change Buffer Size

If after trying the above remedies you still find that you are experiencing slow channel loading or constant freezing, you may need to alter the buffer size in your MAG set top box settings.

Freezing and image pausing usually means that your MAG set top box has not buffered enough data to show a continuous smooth playback and thus, your buffer size needs increasing.

Slow channel loading but smooth playback may mean that you are buffering too much data and your MAG box is taking to long to start playback due to the length of buffer time selected. Therefore in this case, the buffer settings need reducing.

To make changes to your MAG box buffer size, use your MAG remote control and from the “Home” screen, carry out the following:

press the left arrow button on your remote, scroll to “Settings” and press “OK”
then press the down arrow button on your remote, highlight “Advanced Settings” and press “OK”
on the next screen use the left or right arrows to increase or decrease the buffer length in seconds and then press “OK” to save your changes.
You may need to experiment a few times and increase/decrease the buffer in increments of one or two seconds at a time and test playback to see if things improve. After a few changes and tests, you should be able to improve your viewing experience and eliminate buffering times or freezing images on playback.

See It In Action

Still not sure how to improve picture load speeds using your MAG 250/254 set-top box? Then watch the video below for step-by-step help


http://www.youtube.com/watch?v=0T4umfWJ4XM
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« Reply #5 on: November 24, 2019, 01:55:23 AM »

"Da Streaming Bible"
Written by Mark Willis


HERE'S WHAT YOU NEED TO KNOW!

Internet:
WiFi:
Network:
Streaming:
Maintenance:
What’s needed:
What’s important:
How to run and read a speed test:
_________________________
So the first thing I want to get out of the way is the stigma of download speeds and requirements for download speed.
In streaming like we do you will be just fine with at least 5mbps. I myself have streamed tethering off my phone with only 3mbps, but let’s set the standard at 5mbps. If you have at least 5mbps and you are having issues buffering, the download speed is not your problem.
A lot of people seem to think that buffering is caused by low download speeds but that is just not true.
Like I said above you can stream perfectly fine on 5mbps, in the same token you can have GB download speeds and have buffering issues.
There are a few things that will cause buffering.
_________________________

1. HEAVY TRAFFIC ON THE SERVER THE LINK IS COMING FROM:
Yes it’s nice to be able to watch movies and tv shows for free using the free links, I mean free anything is always great. But keep in mind free is not always the best. The servers that the free links come from can get congested with heavy traffic spiking the bandwidth usage of that server.
This is common during heavy streaming hours (night time and weekends). Unfortunately there is nothing you can do on your end to fix this, the only thing you can do is try another link.
I highly suggest spending a few bucks for real-debrid. Real-debrid is a premium service that uses tons of premium servers all over the world. They only allow a small amount of bandwidth usage per server so you the user don’t run into heavy traffic. This helps eliminate buffering. If you’re still having issues with buffering using real-debrid then more then likely it’s on your end. I’m not saying real-debrid doesn’t run into issues ever, It’s Technology it does have it's down points at times.
_________________________
2. EQUIPMENT:
Equipment plays a big roll in internet. If you have cheap equipment and you have the best internet provider in the world with this highest speeds, you are still going to run into issues.
So invest a good router that will perform with the speeds you are paying for.
Most isp routers will not perform with the service they sell you, so it’s best to purchase your own.
Here is what to look for when shopping for a good router.
First do your research on different routers and read customer reviews.
Second you want a router that is dual band, daul band has both 2.4GHz network and 5GHz network (we will get into networks later).
You could also go with a mesh system router if you really feel it’s necessary.
Next you want to make sure your router can cover the size of the place you live in.
Look for the sq ft the router covers and be sure it will cover the sq ft of your place.
Next check the speeds the router can output and either match it with the speeds your paying for or higher (I suggest going a little higher then the speeds you pay for).
Next and another key factor is placement of router.
You should place your router in the center part of your house, or in a open corner so the signal can bounce off the walls and reach were it needs to send the signal.
_________________________
3. NETWORK:
So as I mentioned above you want to have a dual band router. Dual band routers have two WiFi networks, 2.4GHz network and 5GHz. The 2.4GHz network is your standard WiFi network. On this network your speeds will be drastically reduced. The 2.4GHz is ideal for cellphones, computers...etc..
The 5GHz network is your powerhouse network. Like being hardwired the 5GHz network will give you your full speed and best bandwidth. The 5GHz network is designed for streaming/gaming. You want your firesticks to be on the 5GHz network and only your firesticks, if you have a gaming system you want that on the 5GHz network as well( I highly suggest hardwiring gaming systems if possible). Everything else in your house should be on the 2.4GHz network. The 5GHz network is not designed to handle multiple connections at once, this is why you put all your other devices on the 2.4GHz network. You will be fine running all your firesticks at the same time on the 5GHz network as long as that’s all that’s on this network. Also the 5GHz network is not designed for distance, this is why it is important that you make sure you get a router that covers the sq ft of your house. I also want to clear up wrong information that gets thrown around, some people think the 5GHz network will not go through walls, this is false. The 5GHz network will most certainly go through walls. The whole 5GHz network not being able to go through walls is more towards exterior walls. So for instance if you walk outside your house you will more than likely drop your WiFi. Now I usually go into the router settings and separate the WiFi networks by putting a 5 after the name on my 5GHz network. Example- WiFi name lets say is mark, my 2.4GHz network will be named “mark” and my 5GHz network will be named “mark5”. Also make sure that your router is not set to choose network on its own, it’s best to have that set to choose manually
_________________________
4. RUNNING A SPEED TEST ON YOUR FIRE DEVICE:
If everything above has been done and you are still having issues then next you are going to want too run a speed test on your device. Go ahead and get the speed test app called "analiti" on your Fire Device.
On a firestick you can go to the amazon store and search for it by name or use the Alexa Mic on your remote and say “speed test”, analiti should be the first option. Now once you download analiti open it up, it will start a quick scan test just to tell you your speeds. On the left hand menu you will see a bunch of different options, the second one down is detailed test, you want to click on that.
Now let the test complete before reading any numbers. Now you want to know what your bandwidth usage is at, analiti will not give you your bandwidth usage and I have yet to find a speed test that will except Xbox’s speed test, but that won’t do you any good because you need to perform the Speedtest on the device that is having issues(every device is going to get different results). So here is what you want to look for too determine your bandwidth usage, average latency. You will notice there are a few latency test results on this speed test, you want all of them to be an average of 30ms to 50ms.
Bandwidth and latency run right with each other for the most part.
So let me Break it down for you,
Bandwidth should be between 60ms to 80ms(the lower the better)
Latency should be between 30ms and 50ms(again the lower the better).
So like I said latency runs with bandwidth, so if your latency is at 30ms then your bandwidth is 60ms give or take. If your latency is at 50ms then your bandwidth is at 80ms give or take.
Next you want too check your round trip ping.
The round trip ping is the time it takes for your device to send a request to the server you are pinging to and for the server to respond back(for a better lack of words).
Now this one is a tough one to determine, distance to server plays a key roll here. So if distance to server is 50 miles or less(the most common) then your ping should be from 1ms to 30ms (the lower the better) if you are pinging across state 100 miles or more then a ping from 30ms to 60ms would be fine(again the lower the number the better).
If any of that is higher, you are going to have too determine where the issue is.
So next you want to check WiFi signal strength and wifi phy speed (link speed). Be sure that your WiFi signal is good and the router can put out the speed that it’s supposed to. I’m sure you know how to read the signal strength so I’m just going to jump into WiFi link speed. So analiti will test the capability of the routers speed. So if your router is said it can handle speeds up to 400mbps, then your WiFi speed link should show 400mbps average. If the mbps are lower then what the router is supposed to be capable of then your router is dying and you need to replace it. I also want to point out that if your WiFi signal is low and you know your router covers the sq ft of your house then that’s an indication that WiFi channel (network) is burning out and you need to replace your router. A normal router life expectancy is roughly 2 years give or take. Some my go much longer and some might not even make it past a year, this is why I say look at customer reviews on the router you are looking to purchase.
Now if everything checks out but your still having issues (bandwidth usage is high causing you to buffer) its time to contact your isp and request them to send a tech out to inspect all wires in and around your house as we have now determined the issue is not your equipment.
⚠️Side note- even though technically streaming is not illegal in the USA at least, DO NOT tell your isp or isp tech what you are doing. If they ask just tell them you are a gamer and you are experiencing a high level of lag on your online gaming. Also let them know you have already troubleshooted your equipment and determined that it’s not the issue.
_________________________
5. MAINTENANCE:
In order for your internet and device to run at its peak performance you will have to perform maintenance on both device and equipment.
Once a week you should unplug your router and device for at least 5 minutes. Your router stores cache just like your firestick, unplugging it for 5 minutes allows it to clear out cache and start fresh. I actually have my router on a plug timer, you can get one cheap at a Walmart or Target.
I have it set to power down my router at 4AM every morning and it kicks back on at 4:05. That way I have a fresh start every morning.
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