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Author Topic: TROUBLESHOOTING FOR IPTV SERVICES  (Read 796 times)
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« on: March 12, 2019, 07:36:48 AM »

TROUBLESHOOTING FOR IPTV SERVICES



NO Service  or Buffering

#1 Unplug your modem for a few minutes , I mean completely unplug the modem , don't just switch it off at the plug, remove the Plug from the socket. This will clear your modem's cache

#2  Do a Speed Test and make sure your Speeds are OK.

#3  Make sure your box is connected with an Ethernet lead and Re-boot your Box if any problems still persist.

#4  Clear the cache in the IPTV APK you are using >  left click and hold down on the APK's icon and 4 options will come up > click 'App Info' > click 'Clear Cache' ……...…...…. or 'Clear Cache' and 'Clear Data' but this will mean you will need to login again with your 'Username and Password'.
I would recommend that you log out of your service every Day/Few Days and clear the cashe on your box by either using the Quick Clean APP ( the brush icon on our Himedia Boxes ) or go into Settings > Storage > Clear Cashe data and as mentioned re-boot your modem regularly as well .

#5  Go to the Live TV Section and click on the 3 Dots in the top right > Click on 'Refresh Channels. / Movies and Series > and click 'Yes'....This should be done on a Daily basis and just before any PPV or Live Events so the Channels can update .

#6 When you go to full screen your will see an HW icon on the TV Bar. When its 'White' it's set for Software decoder, if you click the icon and change the icon to 'Red' it will change the player settings to Hardware Decoder. This can sometimes stop the buffering by changing the decoder settings from one to the other or visa-versa !!

#7 Depending on what Service you have there are normally 3 or more links for each Channel ( or a back-up Channel ) so If one is not working or buffering then try anther link  

#8 Check your TV schedules to see where the program you want to watch is being shown . For many of the Sporting Events they are shown on multiple Channel options .

#9  We recommend that you log-out of your service before you switch off you device. Simple Click on the 3 Dots in the top right of the LIVE TV section and chose 'Logout" or Logout from your Profile icon on the main IPTV APK page . Make sure you have clicked 'Remember me' Box  , when you reopen your service it will Automatically refresh all the Channels

#10   If you are still having problems then Please ask for help in our THE DIGIBOX HELP AND ADVICE THREAD  in the Members Section and name the Box/Device and Service you are using  
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« Last Edit: May 10, 2019, 10:25:46 AM by sugardaddyken » Logged
sugardaddyken
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« Reply #1 on: July 09, 2019, 09:25:47 AM »

A Brief Synopsis of the above

If anyone having problems with channels buffering or epg please do these steps before reporting. Thank you,

Here are some simple steps to perform if your having trouble:

Round 1 (clearing cache)

1) Go into Android Settings on your device and find APPS

2) Select the APP you are having trouble with (ie. Smarters App/PerfectPlayer/etc)

3) Select Force Stop

4) Select Storage

5) Select Clear Cache

6) Reboot your device

7) Retest

Still Experiencing an Issue?

Round 2 (Network)

1) Unplug all devices that connect to your network

2) Unplug your Router (if applicable)

3) Unplug your Modem

4) Wait 5 minutes to allow the network to flush

5) After 5 minutes has passed plug everything back in the reverse order

6) Retest
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sugardaddyken
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« Reply #2 on: July 12, 2019, 11:52:48 AM »

About 50% of our Customers having a Trial say they get an Invalid User Name or Password error.

In every case this is because they have type in the wrong Password even though they insist they have typed it in correctly   Roll Eyes

Please remember capital 'O's are round/circular  !!!!

Zero's are not round but elongated slightly .... 0   !!!!

Lower case  O's are small and round 'o'   !!!!

Lower case L's are just a straight line ... l  !!!!

Capital I's have a horizontal line at the top and bottom.... I  !!!!

Lower case I's are a small straight line with a dot above it …  i   !!!!

and the number 1  looks like a number 1    !!!!

I hope this helps some of our customers or maybe a trip to the local opticians is the order of the day
  icon_salut
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sugardaddyken
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« Reply #3 on: August 17, 2019, 03:08:46 AM »

Can any one with Buffering issues please read the the post's above .

Twice I have been out this week , 2 times more than any other IPTV Supplier ( if customers are local to us ) . The customers were complaining that their Boxes wouldn't play any IPTV or Free apps without Buffering.
One customer had his free APK's either with a White Screen or the channels wouldn't play ( I fixed his problem and Installed one of our ITPV Services on his box for him) . Another customer hadn't updated any of his APK's or players and had buffering issues on his IPTV Service and other APK's !!
A simple task of UNPLUGGING their Modem , leaving for 5 minutes and then rebooting . Then updating any APK's and clearing the cache on the on they box. This can be done by checking on our FB Page which shows which APK's have updated lately . The clearing the cache as below ....

#1 Android 5.1 Boxes > Settings  > Storage > Cached Data > and Clear

#2  Android 9 Boxes > Settings > Device Preferences >  Storage > Internal shared storage > Cached Data > and clear by clicking OK

Also I would recommend that you unplug your Modem and Box every night ,I do this every night just before I go to bed and reboot the Modem each morning when I get up ( if the Wife hasn't done it already Smiley ) .

These simple steps can save you from buffering problems ( as long as your Internet speeds are OK ) . thumbsup

Also Please remember the cost of IPTV is very low compared to Satellite and cable TV and there are times when channels go down for short periods of time . Its always best to check if a Sporting Event you want to watch is on another channel/network or have a free back-up apk option available just in case or as many of our Customers do , just Buy a Second different Service .  icon_salut

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sugardaddyken
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« Reply #4 on: August 17, 2019, 04:45:55 AM »

How to stop slow loading or picture freezing on a MAG 250/254 set top box



If you’re experiencing issues with your MAG 250/254 IPTV set top box either stuttering, freezing or constantly pausing during playback, or perhaps taking a long time to load and playback content, there area number of ways to fix this.

In most cases, slow loading or freezing occurs if your internet speed is poor or your Wi-FI network may be causing lag. Here’s a few suggestions to help improve your viewing experience using a MAG set top box:

Reduce Wi-Fi Interference

It’s a well known fact that WiFi speeds are not as fast as wired ethernet connections. Wi-Fi relies on radio signals which are prone to interference and overloading due to numerous devices using the Wi-Fi network at any given time. So if your MAG set top box is using a USB Wi-Fi dongle to connect to your local Wi-Fi network, try altering the Wi-Fi channel to one that may have less radio interference. Also, check that the Wi-Fi dongle connected to the USB port on your MAG set-top box is compatible with the fastest Wi-Fi network speeds possible.

If you are unsure, you may need to purchase an upgraded USB Wi-Fi dongle that is proven to give better performance over various Wi-Fi radio channels and frequencies.

Switch to Ethernet

If you have the means, it is advisable to connect your MAG set top box directly the your internet router using a ethernet RJ45 cable. Ethernet speeds are much faster and more reliable than Wi-Fi signals and in most cases, you will see a dramatic improvement in loading speed and picture quality on your MAG 250/254. If your internet connection speed is quick, a direct ethernet connection should virtually eliminate buffering or freezing altogether.

To use an ethernet cable, simply attach an RJ45 cable at one end to the rear ethernet port on your MAG set top box and the other end to a spare ethernet port at the back of your internet router.

Then with your MAG 250 box and television set switched on, using your MAG remote control and from the “Home” screen, carry out the following:

press the left arrow button on your remote, scroll to “Settings” and press “OK”
then press the down arrow button on your remote, highlight “Network” and press “OK”
on the next screen select “Wired (Ethernet)” and then press “OK”
the finally, select “Auto (DHCP)” and press “OK”
You may need to restart your MAG box for the changes to fully take effect.

Once restarted, try watching a channel that previously had slow loading or freezing issues. You should see a notable improvement.

Change Buffer Size

If after trying the above remedies you still find that you are experiencing slow channel loading or constant freezing, you may need to alter the buffer size in your MAG set top box settings.

Freezing and image pausing usually means that your MAG set top box has not buffered enough data to show a continuous smooth playback and thus, your buffer size needs increasing.

Slow channel loading but smooth playback may mean that you are buffering too much data and your MAG box is taking to long to start playback due to the length of buffer time selected. Therefore in this case, the buffer settings need reducing.

To make changes to your MAG box buffer size, use your MAG remote control and from the “Home” screen, carry out the following:

press the left arrow button on your remote, scroll to “Settings” and press “OK”
then press the down arrow button on your remote, highlight “Advanced Settings” and press “OK”
on the next screen use the left or right arrows to increase or decrease the buffer length in seconds and then press “OK” to save your changes.
You may need to experiment a few times and increase/decrease the buffer in increments of one or two seconds at a time and test playback to see if things improve. After a few changes and tests, you should be able to improve your viewing experience and eliminate buffering times or freezing images on playback.

See It In Action

Still not sure how to improve picture load speeds using your MAG 250/254 set-top box? Then watch the video below for step-by-step help


http://www.youtube.com/watch?v=0T4umfWJ4XM
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Sam The Man
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« Reply #5 on: September 19, 2019, 06:52:36 AM »

european raid on xtream codes hits iptv servcies ,this is the panel used by 80% of iptv providers, they are in the process of migrating to new panels, once this is completed we will be in Touch

 

https://news.sky.com/story/police-raid-network-of-pay-tv-pirates-broadcasting-to-tens-of-millions-worldwide-11813148?fbclid=IwAR3_p_2QoQjnjajo8y8k0SUF7mEkTwMhqc6WvO3q-VN8umV62Xi5x0Kmk-
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